HR Directors and Managers immediately experience the impact of employee assistance programs “ like BenAssist “ as their administrative burden is significantly reduced.
(BenAssist is our complimentary program providing every employee with access to the prompt, courteous and confidential assistance of a dedicated team of employee advocates.)
However, outsourcing all employee benefit questions and claims assistance has an even greater long-term impact as it gives HR a platform for aligning employee goals with those of the organization.
Aside from the perceived value employees inherently attribute to their employer, they receive real value as their worries, confusion, and distractions are reduced and eliminated. An employee`s ability to focus on the work at hand, coupled with the realization their employer cares enough to take care of their needs, results in incremental productivity gains.
The ability to influence employee behaviors and attitudes continues to be a growing frontier for HR innovation and its ability to contribute greater bottom-line value to the organization. Productivity gains can be more significant by several factors when advocacy is leveraged as a high-impact communication strategy and as a research tool utilizing the statistical data it makes available. Plan and communication refinement in response to common issues and the changes, additions, or deletions suggested by advocacy usage can be directly tied to your employees` benefit experience.
Moreover, new initiatives are more easily implemented as your workforce gains greater trust and flexibility. Doing the right thing by employees “ giving them a purposeful advocate “ is an effective leadership strategy for getting employees to do the right thing by their employer.
Highly-skilled, licensed employee advocates provide confidential, expert assistance in any of the following areas “ and one call does it all:
- Clarification of benefits
- Claims issues
- Finding a doctor
- Prescriptions
- Benefit change support
- Copayments
- Medical referral procedures
- Copies of plan information
All employee calls are logged and can be instantly recalled enabling us to track the types of problems they encounter while honoring their privacy. A detailed HIPAA-compliant Stewardship Report enables you to adjust your benefits program and its communication based on real data.
